Troubleshooting guide for common problems/errors encountered with GPOS and Total Control Premier.

Troubleshooting guide for common problems/errors encountered with GPOS and Total Control Premier.

Troubleshooting guide for common problems/errors encountered with GPOS and Total Control Premier.

 

GPOS

Error Message – Invalid Data Source

-       Reboot Till

-       Contact Harmony EPOS Solutions Support

 

Error Message – Invalid Licence Keys

-       Reboot Till

-       Contact Harmony EPOS Solutions  Support

 

Device Errors on start

-       Press Clear to continue Start-up

-       Check Device (see below for device troubleshooting)

-       Press Error in bottom left to get GPOS to retest device. Error will disappear if OK.


 

Customer Accounts

Error Message – Unable to Connect

-       Check Back Office PC is turned on.

-       Check Broadband Router is turned on.

-       Check Network cables into Till, PC, Router.

-       Restart Back Office PC

-       Restart Router

-       Contact Harmony EPOS Solutions  Support

 

Error Message – No Data passed back

-       Restart Back Office PC

-       Run Start Fidelity Services Icon on desktop

-       Contact Harmony EPOS Solution Support

 

 

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